pk399's Privacy Policy

About This Policy

This privacy policy applies to all services and operations of the pk399 platform. When you create an account on pk399, log in, use betting or gaming services, or contact us, you are considered to have accepted the terms of this privacy policy.

pk399 places great importance on the privacy of users' personal information. We use SSL encryption and modern security technology to keep your information safe and do not disclose it to third parties without authorization.

Who This Applies To

This privacy policy applies to the following individuals:

• All members registered on the pk399 platform
• Those who browse the pk399 website
• Those who contact pk399 customer support
• Those who participate in any pk399 promotional activities

Only individuals aged 21 or above may open an account and use services on pk399. Information from minors is not knowingly collected.

Information You Provide Directly

Information you provide to us yourself includes:

• Full name and date of birth (for age verification)
• Email address and login password
• Mobile number (for account verification)
• National ID card or passport details (for KYC verification)
• Financial transaction details — bKash, Nagad, Rocket, Upay, or bank account information
• Messages and complaint details sent to customer support

Automatically Collected Information

The following information may be collected automatically while you use pk399:

• IP address and device identity
• Browser type and operating system information
• Time spent on the site and pages visited
• Gaming activity logs and betting history
• Information collected from cookies and similar tracking technologies
• Transaction date, time, and amount

Cookie Policy

Cookies are used on the pk399 website to improve your browsing experience and assist with session management. Cookies are used for the following purposes:

• Essential Cookies: To maintain login sessions and ensure security
• Functional Cookies: To remember your preferences and settings
• Analytics Cookies: To analyze user behavior in order to improve site performance

You can control cookies by changing your browser settings, however this may limit some functionality of the site.

Primary Use

pk399 uses the information you provide for the following purposes:

• To create and manage your account
• To verify login and identity
• To process financial transactions — deposits and withdrawals
• To complete the KYC (Know Your Customer) process
• To provide gaming and betting services
• To provide customer support and technical assistance

Secondary Use

Your information may also be used for the following purposes:

• Detecting and preventing fraudulent activity
• Enforcing responsible gaming policies
• Improving the platform and analyzing performance
• Providing a personalized experience based on your preferences
• Informing you about relevant promotional offers (subject to your consent)
• Complying with legal obligations and regulations

Sharing Information with Third Parties

pk399 does not sell your personal information or transfer it to third parties without authorization under any circumstances. However, limited information may be shared in the following cases:

• Payment Processors: Necessary information shared with bKash, Nagad, Rocket, Upay, and banks to complete transactions
• Technology Partners: Service providers that assist in operating the platform
• Legal Authorities: Based on legal orders or government directives
• Security Agencies: To prevent fraud and deception

Third parties with whom information is shared are also contractually bound to follow the same standard of privacy and data protection policies.

International Data Transfers

pk399's servers and technology infrastructure may be located in various countries. Even if your information is processed outside Bangladesh, we ensure it is always protected in accordance with the standards of this privacy policy and that international data protection regulations are followed.

Technical Security

pk399 has implemented the following technical measures to protect your information:

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption
• Firewall Protection: Advanced firewall systems block unauthorized access
• Data Encryption: Stored sensitive information is always kept in an encrypted state
• Security Monitoring: 24/7 system monitoring to identify potential threats
• Regular Audits: Routine testing and updates of security measures

Your Responsibility in Protecting Your Account

While pk399 ensures the highest level of security on its end, you also play an important role in keeping your account secure. We ask you to:

• Use a strong and unique password
• Do not share your login details with anyone
• If you notice any suspicious activity, notify pk399 immediately
• Avoid logging in from public or unsecured networks
• Change Your Password Regularly

How Long Information Is Stored

pk399 retains your personal information for as long as it is needed to provide services or to meet legal obligations. Specifically:

• Information for active accounts is retained for as long as the account remains open
• Financial transaction records are kept for a defined period in accordance with legal requirements
• When an account is closed, arrangements are made to securely delete or deactivate the information
• Information related to fraud investigations is retained until the investigation is complete

Your Rights

You have the following rights regarding your information:

• Right to Access: The right to know what information pk399 has collected about you
• Right to Rectification: The right to request correction of inaccurate or incomplete information
• Right to Erasure: The right to request deletion of your information in certain circumstances
• Right to Restrict Processing: The right to request that use of your information be limited for specific purposes
• Right to Portability: The right to receive your information in a structured format
• Right to Object: The right to object to certain types of information processing

To exercise these rights, please contact the pk399 customer support team. We will process your request within a reasonable time.

Marketing Communications

With your consent, pk399 may inform you by email about promotional offers, bonuses, and new games. You may opt out of these communications at any time — by going to your account settings or by notifying customer support.

Even if you opt out of marketing communications, important account notifications, transaction confirmations, and security alerts will continue to be sent.

Responsible Gaming and Information

pk399 gives responsible gaming the highest priority. For this purpose, your gaming activity data is analyzed to identify signs of problematic gambling and to provide timely support. This information is used solely for the user's benefit and is not disclosed to third parties for commercial purposes under any circumstances.

Protection of Minors' Information

pk399 strictly prohibits the collection of information from anyone under the age of 21. If we determine that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed. If a parent or guardian contacts us regarding this matter, we will take action on a priority basis.

How This Policy Is Updated

pk399 may update this privacy policy as needed. When changes are made:

• The updated version will be published on this page
• Registered users will be notified by email of significant changes
• The effective date of the change will be noted at the top of the page
• Continued use of the platform after changes are made will be considered acceptance of the new policy

It is recommended that you review this page regularly for any policy changes.